Talos Shield is committed to providing excellent local support agreement to its customers around the world

Talos Shield local support agreements are designed to provide customers with access to local expertise and support. These agreements are tailored to meet the specific needs of each customer, ensuring that they receive the support they need, when they need it.

When you sign up for a Thales local support agreement, you can rest assured that you will receive timely and effective support.

We are currently offering local support for Thales solutions, and will soon be releasing additional services

30

MIN TO ACKNOWLEDGE

2

HOURS
RESPONSE TIME

4

HOURS
ON-SITE

Comparison chart contrasting traditional vendor support and Talos shield local support. The chart lists advantages of each approach such as remote support versus on-site support, reliance on end user versus expert assistance, focus on product troubleshooting versus broader technology understanding, communication challenges versus direct relationships, paid professional services versus included firmware updates, and reactive versus proactive issue resolution.

Talos Shield helps customers with the ability to meet their security requirements, including the availability, confidentiality, and integrity of information assets by making sure their THALES solutions are operational and free of errors.

Upon subscription with Talos Shield support services you will receive a “welcome kit” with all the required information you need to activate your support and start utilizing the service.

A dark wall background with yellow text highlighting the benefits of digital transformation, including 'Enhanced mean time between service incidents,' 'Enhanced mean time between failures,' 'Continuous performance measurement reporting,' and 'Customized and localized access,' with a central yellow box labeled 'Highlights.'
An infographic titled 'Features and Services' highlighting five support features: 24/7 Support with support personnel and case management system; Named Support Engineer as your primary support point; Quarterly Health Checks to ensure system robustness; Unlimited Number of Incidents supported to address issues; and Solution Upgrade and Patching for security. Each feature has a description and illustrations of people working on computers or charts.
A graphic showing three service packages: Essential, Intermediate, and Advanced, with illustrations of a person stretching, stacking boxes, and climbing stairs with a magic wand.